Insert your data
To access the "Fatturazione IP" service it is necessary to register via the "Fatturazione IP" app (available in the App Store and on Google Play) or at
fatturazioneip.gruppoapi.com, providing the required information, including your Codice Fiscale (the tax code associated with your Partita IVA) and an email address (no certified email), and then agreeing to the privacy policy.
To complete the registration process it will be necessary to validate the temporary link you receive at the indicated email address. The email address provided during registration will be your username for subsequently accessing the app or from the "Fatturazione IP" website. If you haven't received the confirmation email check your spam folder. The email is sent from the noreply@gruppoapi.com account. If 24 hours have passed since your registration request you will have to re-register.
If you need further information fill out this form.
To request an electronic invoice when using attendant pumps you will need to go into the app and generate a QR CODE to show to the service station operator who, if enabled, will confirm the details associated with your account and automatically process your request. If they are not enabled, they will issue the invoice themselves.
If you used a self-service pump you will be able to upload the receipt onto the app or the website in order to request an invoice. If you paid with IP Pay you will be able to request an invoice automatically from the "Stazioni IP" app.
If you need further information fill out this form.
If you have already accessed the "Fatturazione IP" service using the email address provided during registration, access the "Forgotten or expired password?" section from the website or the app to reset your password. You will receive an email with a temporary password from the noreplyfatturazioneip@gruppoapi account.
If you don't receive the email check your email's spam folder. If it isn't here, fill out this form.
If you haven't received the registration confirmation email check your email's spam folder. If it isn't here, fill out this form.
If you did not get a receipt after refuelling ask in the service station if there are staff present, otherwise fill out this form.
If you have had problems uploading the receipt using the "Fatturazione IP" app try uploading it directly on the website
fatturazioneip.gruppoapi.com/home. Remember that the image must be in jpg, jpeg, png or pdf format and a maximum of 2MB. If the problem persists fill out this form attaching a copy of the receipt.
If you have a bank receipt, in the "Receipt number" field insert the AUT and OPER numbers in sequence. In the event of upload problems fill out this form attaching a copy of the receipt.
If you purchased fuel at a service station that doesn't offer the "Fatturazione IP" service you will have to ask a service station operator to issue you an invoice. You can check if a service station provides the service using the store locator on the app.
If you have not received an electronic invoice following a request, check the status of the invoice in the archive section of the app or on the website if available. Up to 10 days are required to issue an invoice. If 10 days have passed, fill out this form attaching the receipt and the corresponding Invoice ID in the archive section.
Up to 10 days are required to issue an invoice. If 10 days have passed, fill out this form attaching the receipt and the corresponding Invoice ID in the archive section.
Up to 10 days are required to issue an invoice. If 10 days have passed, fill out this form attaching the receipt and the corresponding Invoice ID in the archive section.
Up to 10 days are required to issue an invoice. If 10 days have passed, fill out this form attaching the receipt and the corresponding Invoice ID in the archive section.
Fill out this form attaching a readable image of the receipt and the corresponding Invoice ID in the archive section.
The invoice has been sent to the Sistema di Interscambio (public exchange system). Validation can take up to 5 days from the date of issue of the invoice.
The invoice has been sent to and validated by the Sistema di Interscambio (public exchange system). If you have not received the invoice, fill out this form attaching the receipt and the corresponding Invoice ID in the archive section.
The invoice request has been rejected by the Sistema di Interscambio (public exchange system), check that the data provided when requesting the invoice is correct and fill out this form attaching the receipt and the corresponding Invoice ID in the archive section.
If there are errors in the issued invoice, fill out this form attaching the receipt and the corresponding Invoice ID in the archive section.
If there are errors in the issued invoice, fill out this form to request the issuing of a credit note, attaching the receipt and the corresponding Invoice ID in the archive section.
You can update the information you provided when registering by modifying the data in the dedicated section of your profile. If you need to change your email address you must cancel your account and register again with a new email address.
You can request to leave the "Fatturazione IP" service in the dedicated section of the app.
If there is an anomaly in the functioning of the app:
- check if new updates for the app are available
- try restoring the application data by uninstalling and reinstalling the app
If the anomaly persists, fill out this form providing details on the problem in the notes and any eventual screenshots.
