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Electronic invoice

Requesting information
When can an electronic invoice be requested?

Electronic invoicing is a service available to customers in possession of a Partita IVA (VAT number) which enables them to access the tax breaks provided by law (Italian Budget Law 2018). To request an electronic invoice you must pay for your fuel using traceable payment instruments, including Fuel Cards (as well as credit and debit cards and cheques). You can request an electronic invoice at all IP service stations

What are the benefits of registering with the “Fatturazione IP” service?

Il servizio di “Fatturazione IP” è il servizio di IP per l’emissione della fattura elettronica messo a disposizione dei Clienti IP con Partita IVA. Registrarsi all’app o al sito Fatturazione IP ti consentirà di richiedere la tua fattura elettronica in pochi rapidi passaggi, sia che tu faccia rifornimento servito o che lo faccia in modalità self-service pre pay. Non dovrai inserire ogni volta le informazioni necessarie alla fatturazione e potrai accedere allo storico delle tue fatture in qualsiasi momento.

Puoi richiedere la fattura elettronica tramite app o sito web presso tutti i Punti Vendita IP aderenti al servizio di “Fatturazione IP”. Nei punti vendita non aderenti, dovrai richiedere la fattura elettronica direttamente al gestore del punto vendita.

How do I register for the service? What information do I need to provide in order to receive an electronic invoice?

Visit the fatturazioneip.gruppoapi.com website or download the “Fatturazione IP” app (available on Apple Store e Google Play),

register as a Customer and enter the following data:

personal details: name, surname, mobile number, car registration number, email address (no certified email), password

invoicing details: address, business name, Partita IVA (VAT number), Italian Codice Fiscale (associated with the Partita IVA), certified email address, SDI Code, Flag Split Payment

Your email address will be your username and together with your chosen password will form your credentials for accessing the app/dedicated section of the website. The password expires every 3 months. You will then have to consent to the processing of your personal data before proceeding.

You will subsequently receive an email with a link to complete your registration. This link is valid for 24 hours, after which time it will be necessary to re-register. If you register via the app, after your first access you will be asked if you want to receive push notifications.

What payment method do I need to use in order to request an electronic invoice?

To request an electronic invoice you must pay for your fuel using traceable payment instruments, including Fuel Cards (as well as credit and debit cards and cheques).

If you have an IP Plus card the electronic invoice will be issued automatically at the frequency you chose when the card was issued.

Where can I use the “Fatturazione IP” service?

You can request an electronic invoice via the “Fatturazione IP” service at all IP service stations that provide the “Fatturazione IP” service. If the service station where you refuelled does not provide the service you can request an electronic invoice directly from the operator at the station.

How is the VAT on fuel invoices calculated?

The invoice will display the prices net of VAT (22%); unit prices are also rounded to the sixth decimal place. The Taxable Amount (‘Imponibile’) is calculated on the basis of this revised unit price.

For example, if the fuel transaction comes to €12.00 with a quantity of 8.010 litres and a unit price of €1.499, the IMPONIBILE (taxable amount) on the invoice will be €9.84 (excluding VAT) with a 22% IMPOSTA (tax) of €2.16.

Verifying registration with “Fatturazione IP”
I haven’t received an email confirming my registration. What should I do?

Check your email’s spam folder. Emails are sent from the account noreplay@gruppoapi.com. The link to complete the registration process is valid for 24 hours, after which time it will be necessary to re-register.

If the problem persists fill out the Write to us form in the “Customer Service" section of ip.gruppoapi.com.

What credentials do I need to access the “Fatturazione IP” website and app?

Once you are registered you can access the service by typing in the email address (no certified email) provided during registration and your password.

I can’t remember my password. How do I recover it?

If you can’t remember your password click on “Forgotten or expired password?” on the app on the website. Remember that the password expires every 3 months. If your password has expired fill out the Write to us form in the “Customer Service" section of ip.gruppoapi.com

I have multiple company vehicles, can I provide more than once registration number?

Yes, you can indicate more than one number plate when registering

I have a vehicle with no number plate, can I request an electronic invoice?

No, it isn’t possible to request an electronic invoice for vehicles with no number plate as a vehicle registration number must be provided by law

Can I request an electronic invoice if I haven’t filled out the PEC (certified email address) and SDI Code fields?

Yes, the PEC (certified email address) and SDI Code fields are not mandatory for registering and requesting electronic invoices

Verifying invoice requests
How do I request an electronic invoice? I am registered with the “Fatturazione IP” service

If a forecourt attendant refuelled your vehicle:

  • having paid for your fuel access the app and click on the option “Show QR CODE to Operator”
  • show the QR CODE to the operator who, if enabled, will be able to confirm all the details associated with your account via the “Fatturazione IP” app and automatically process your request. If they are not enabled, they will issue the invoice themselves

If you refuelled using a pre-paid self-service pump with payment via OPT (or fuel card):

  • access the app or the personal section of the website and choose to submit your receipt,
  • then take a photo of the receipt and upload it onto the website (the image must be in jpg, jpeg, png or pdf format and a maximum of 2MB)
  • the system will process the information and you will be able to confirm and complete the information where necessary. If the operator is enabled via the “Fatturazione IP” app the information connected with your account will make it possible to automatically process the invoice; if the operator isn’t enabled, you will have to ask them to issue your invoice directly

If you refuelled using a pre-paid self-service pump with payment via IP Pay:

  • after paying you can request an electronic invoice on the “Stazioni IP” app
  • the required invoicing information will be processed automatically with the “Stazioni IP” app. In this case you will be able to view the electronic invoice in the archive section of the “Fatturazione IP” app

If you refuelled using a pre-paid self-service pump with payment via Telepass Pay mobile payment, the required invoicing information will be processed directly by the payment app for the issuing of the invoice. Other mobile payments are not enabled for the issuance of electronic invoices

Can I request an electronic invoice both when served by an attendant and using a self-service fuel pump? Even if I paid with a third-party mobile payment services app?

Yes, you can request an electronic invoice whenever you refuel using pre-paid self-service pumps, forecourt attendant pumps, IP Pay and Telepass Pay mobile payment.

If you refuelled using a pre-paid self-service pump with payment via Telepass Pay mobile payment, the invoice will be processed directly by the payment app. Other mobile payments are not enabled for the issuance of electronic invoices.

2.4. Checking invoice status
A long time has passed since I requested an invoice and I still can’t see it on the website of the Agenzia delle Entrate. Who can I ask for information?

If you requested the invoice via the app or the website and over 10 days have passed, go to the archive section of the app or the reserved area of the website and check the status of the invoice. The meaning of every status is summarised below:

Description of status

Meaning of status

Being processed

The electronic invoice procedure has been opened correctly

Sent to intermediary

The electronic invoice request has been forwarded to the service station manager to process the invoice

Undergoing checks

During processing an error was identified in the fields submitted following the OCR reading and it isn’t possible to complete the invoice

Noncompliant receipt

During processing an error was identified in the reading of the submitted receipt

Submitted

The invoice has been processed and sent for validation to the SDI (Sistema di Interscambio, public exchange system) which has up to 5 days to process it (average time <24 hours)

Issued

The invoice has been processed and authorised by the SDI and is automatically uploaded in the archive area and in the online cassetto fiscale tax archive service of the Agenzia delle Entrate

Rejected

The invoice has been processed and sent for validation to the SDI which has rejected it, requesting the correction of specific fields

 

If the status of the invoice is:

“Being processed” or “Undergoing checks” or “Issued” you can fill out the Write to us form in the “Customer Service" section of ip.gruppoapi.com, entering the Invoice ID

  • For “Sent to intermediary”, contact the manager of the service station where you purchased your fuel
  • For “Noncompliant receipt” you can fill out the Write to us form in the “Customer Service" section of ip.gruppoapi.com, providing a copy of the receipt
  • For “Rejected” you must check and update the details in your personal section and fill out the Write to us form in the “Customer Service" section of ip.gruppoapi.com in order to reissue the invoice

If you requested the invoice from a service station operator contact them directly for more information.

The invoice has been issued but it contains errors. Who should I contact?

If you requested the invoice via the app or the website and it contains errors fill out the Write to us form in the “Customer Service" section of ip.gruppoapi.com, entering the Invoice ID and the correct information.

If you requested the invoice from a service station operator contact them directly for more information.

Consultation/Cancellation/Changing Account data
Where can I find my electronic invoice?

You can find details on the electronic invoices you have requested by accessing the app or going to the archive section in the reserved area of the website. Once issued, you will be able to view the document in the reserved area of the website and in your cassetto fiscale tax archive service as per the processing times of the Agenzia delle Entrate

How can I find out about the status of my invoice request?

If you have enabled push notifications on the “Fatturazione IP” app you will be sent updates on the status of your invoice directly via the app.

You can find the list of electronic invoices you have requested and their status on the app or in the archive section of your reserved area of the website

I want to cancel my registration with the Electronic invoicing service. What do I need to do?

You can cancel your registration with the “Fatturazione IP” service in the dedicated section of the app.

Can I edit the data I submitted when registering with the “Fatturazione IP” service? What do I need to do?

You can edit the personal data (but not email address) and invoicing data you submitted when registering in the dedicated section of your profile.

Is it possible to change the email address I provided when registering? What do I need to do?

It isn’t possible to alter the registration email address. You can cancel your account and register again with a new email address.

App malfunction
The app isn’t working: what can I do?

If the “Fatturazione IP” app isn’t working properly (for example, it freezes or you can’t access it): first of all check if there are new updates available for the “Stazioni IP” app, then restore the app data by uninstalling and reinstalling it. If the problem persists fill out the Write to us form in the “Contact us” section of the “Stazioni IP” app or the “Customer Service" section of ip.gruppoapi.com.

Fidelity Programme

Account and Login
How can I register for the IPiù programme?

Just download the new version of the “Stazioni IP” app (available from the App Store and Google Play ) and complete the registration process. You can also register by presenting your Italian Health Card at a participating IP service station. It isn’t currently possible to register via the self-service machines.

What if I was registered with the old IP BOX Più programme?

The IP BOX Più programme has ended, to access the new Più programme you will have to download or update your “Stazioni IP” app and proceed with a new registration.

What if I already have a physical card or an ERG or TOTAL ERG card?

The new IPiù programme involves the use of a virtual card and so physical loyalty cards (e.g. ERG or TOTAL ERG cards) are no longer valid. You can see the number of the new virtual card in the IPiù section of the “Stazioni IP” app.

How does the welcome bonus work?

If you are a new customer you will receive a welcome bonus of 70 points once you have finished registering for the “Stazioni IP” app. If you registered using an Italian Health Card you will only see the points after making your first transaction. Your receipt will show, among other things, also the total number of points you have accumulated.

Can I have more than one account?

Users must register with the IPiù programme in their own name and with their own Codice Fiscale (tax code) and so it is not possible to access the programme with multiple accounts.

Can I register if I am a minor?

No, only adult customers may register with the programme.

I’ve forgotten my password. How can I recover my password?

If you have already registered click on the “Forgotten your password?” link on the “Stazioni IP” app and type in your email address. You will receive a link to create a new password.

I haven’t received the registration confirmation code, what should I do?

The confirmation code is sent by SMS. Check that the phone number you provided is correct and that your connection is working. If you don’t receive it you can request another one when the waiting time indicated on the code confirmation screen has elapsed. If you still haven’t received it fill out the Write to us form by clicking HERE.

 

Can I edit the data I submitted when registering?

Yes, you can edit it in the account management section of the “Stazioni IP” app or the website. You can change the email address, telephone number, password, consent choices, payment method associated with IP Pay and address. N.B.: Codice Fiscale (tax code), name, surname and date of birth cannot be changed. For further assistance fill out the Write to us form by clicking HERE.

I want to cancel my registration with the IPiù programme. What do I need to do?

You can cancel your registration with the IPiù programme in the “Eliminate user” section of the “Stazioni IP” app.

Can IP cancel my registration with the IPiù programme?

No, IP cannot cancel your registration with the IPiù programme but if you do not use it for more than 6 months you will go back to the previous level.

The “Stazioni IP” app isn’t working properly. What should I do?

If the “Stazioni IP” app isn’t working properly (for example, it freezes or you can’t access it): first of all check if there are new updates available for the “Stazioni IP” app, then restore the app data by uninstalling and reinstalling it. For further assistance fill out the Write to us form by clicking HERE.

What happens if I lose the device on which I installed the app?

You will now be able to re-access your account using the new password.

IPiù Programme
What are the main features of the new IPiù programme?

As well as guaranteeing you fantastic and advantageous rewards through the points scheme, the IPiù programme continuously engages you with interactive content and challenges based on your habits and interests so you can accumulate more points and win rewards. Its main features are:

IPiù levels: there are 3 levels, which correspond to your points total: Ipiù, Ipiù Gold, Ipiù Platinum. Each level enables you to access exclusive advantages, new rewards from the catalogue and dedicated experiences.

Recurring bonuses: you will receive rewards on special occasions (e.g. birthdays, public holidays) or on the basis of specific activities, aimed at encouraging you to participate in the programme.

Badges: virtual medals that identify you with a passion or lifestyle which you can acquire by answering short surveys designed to get to know you better and understand your consumption habits.

Challenges: made up of quizzes and missions designed for you. By completing the challenges you can access the next levels and obtain more rewards.

Competitions: offer the chance of participating in a prize draw with instant results every time you refuel.

How do I accumulate points?

You can accumulate points every time you refuel at IP service stations that participate in the IPiù programme, for a value of 1 point per litre of fuel purchased from self-service pumps and 2 points for every litre purchased from fuel attendant pumps.

Points can be accumulated:

  • At participating service stations, identifiable using the store locator on the app
  • For purchases of all petrol, diesel, LPG and methane products
  • Using the following payment methods: bank cards, IP Pay and cash. It isn’t possible to accumulate points by paying with Fuel Cards or Fuel Vouchers (electronic or virtual) or with mobile payments (e.g. Tinaba, Telepass Pay)

You can also accumulate points by exploring the IPiù section and taking the surveys designed for you.

How can I check how many points I have?

You can check your points balance on the “Stazioni IP” app but also by asking at your IP service station, contacting Customer Service or visiting the Reserved Area of the website.

What are the badges and how do they work?

The new IPiù programme offers the possibility of acquiring Badges, little medals which you can use to identify yourself with a passion or lifestyle. Go to the IPiù section, explore the available challenges and take the quizzes to win all the badges you want, gain more points and unblock new missions.

You can find the quizzes on the app but they will also be promoted with push notifications. Each badge acquired will also earn you 50 bonus points.

You can have up to 5 badges that don’t expire, for a maximum total of 250 points.

How can I find out whether a service station is participating in the IPiù programme?

Open the “Stazioni IP” app, go to the map section and view the service station you are interested in. You will find all the information on the services they offer and whether or not they participate in the IPiù programme in the “See details” section.

Can I use all payment methods to accumulate points?

You can accumulate points using the following payment methods: bank cards, IP Pay and cash at participating service stations. You cannot accumulate points using Fuel Vouchers (electronic or virtual) or Fuel Cards or by making mobile payments.

How long does the IPiù loyalty programme last?

To find out the expiry date of the IPiù programme, see the regulations at ip.gruppoapi.com

What rewards can I claim? Where can I find the catalogue?

With the new IPiù programme you can win different types of rewards. Check out the catalogue in the Your rewards section of the “Stazioni IP” app:

Fuel discount vouchers (3, 5, 10, 15, 25, 35, 40, 50 and 100 euro) which you can see and claim in the Your rewards section of the “Stazioni IP” app. You can use them to pay a service station operator when refuelling or via IP Pay.

Discounts and e-vouchers which you can use at programme Partner sites. You can view and claim these in the Your rewards section of the “Stazioni IP” app.

Can I request fuel discount vouchers in service stations?

Yes, you can request them at service stations by communicating the points upload code available on the app to earn them as a loyalty customer or by using your Italian Health Card. In the latter case, you will have to generate a PIN in the profile section of the app by clicking on “request PIN” and then communicate it to the operator in order to request the vouchers.

Can I pay for fuel with the points I have accumulated?

You cannot use your points to pay for fuel with the new IPiù programme. However, it will be possible to pay for fuel directly with the points you have accumulated at a later date following the launch of the programme.

I refuelled but didn’t accumulate any points. Why not?

Check that the fuel you purchased:

  • Was one of the following products: petrol, diesel, LPG or methane.
  • Was paid for with bank cards, IP Pay or cash.
  • Was at a participating service station.

For further assistance fill out the Write to us form by clicking HERE.

What should I do if I don’t hear about the promotions?

The IPiù programme offers a continuous stream of new promotions, competitions and initiatives for you. If you don’t receive the communications on the promotions make sure you have given your voluntary consent in the Privacy section and on the “Stazioni IP” app. You will also be able to view the IPiù privacy notice in this section.

How can I get bonus points?

There are lots of types of Bonus Points that enable you to accumulate points and more:

New customer welcome bonus: customers that register for the programme are awarded 70 points on signing up (via the app or POS terminal).

Recurring bonus: that you will receive in correspondence with recurring events (birthdays etc.), with 20 points awarded for each event attended.

Refer a friend: reserved for customers that introduce a friend to the programme, it awards 50 points for every new user that customers register using a friend code (up to 3 per calendar year).

Badge: reserved for customers that participate in periodic surveys, it awards 50 points and medals for answering the questions in the surveys.

I can’t manage to use my promotional code, what should I do?

Promotional codes should be inserted in the “Have you received a code?” section in the profile area of the “Stazioni IP” app. Check you have typed in your code correctly. To make things easier, you can also scan your code. For further assistance fill out the Write to us form by clicking HERE.

How can I invite a friend to register with the Ipiù programme?

To refer a friend to the programme, and obtain 50 points, you have to share with them the code you can find in the “Refer a friend” section. You can either copy the code or share it via the channel you prefer. Remember that you can present a maximum of 3 friends per calendar year, the dedicated section will remind you how many friends you have already referred.

Can I donate my points?

You can request to donate your points once per calendar year (January to December) in the dedicated section of the “Stazioni IP” app.

Insert your customer code and select the number of points you wish to donate, choosing from a list of available amounts. When this operation is completed the recipient will receive a notification together with the donated points.

IP Pay
How can I activate the IP Pay service?

The IP Pay service is available to all users registered with the IPiù programme. Once you have completed the registration process choose a payment method: credit/debit card or, for enabled devices, Apple Pay or Google Pay, inserting the confirmation code if required by your bank.

Can I use the app for refuelling without activating geolocation?

No, you can’t use the payment function without granting the app authorisation to use geolocation.

What types of fuel can I pay with using the IP Pay service?

The “Stazioni IP” app recognises your position thanks to geolocation. When you open the “Stazioni IP” app to refuel you will see the list of pumps available at the service station. If two stations are very close together you’ll be able to indicate where you want to refuel.

How do I pay for fuel via the app?

To pay with the “Stazioni IP” app just go to a service station that accepts IP Pay and stop at a self-service pump. Open the section of the app dedicated to IP Pay and indicate the pump, the amount and any fuel discounts you wish to use.

When you have finished refuelling, click on PAY and follow the instructions without closing the application. When you have finished you will see a summary with the details of the transaction.

The debited amount will correspond with this transaction, which can be viewed in the list of transactions. If you are unable to refuel, the pre-authorisation will be cancelled by the bank that issued the credit card.

What payment methods are accepted?

With the exception of LPG and methane, you can use IP Pay when purchasing fuel at pre-paid self-service pumps.

What payment methods are accepted?

You can use Visa, Maestro, Mastercard and American Express credit/debit cards.

What do I do if my payment card has expired?

Update the information, inserting the details of the new card. You can change your payment methods at any time in the payment methods section of the “Stazioni IP” app.

What do I do if I have problems with my credit card?

For problems connected specifically with your credit card contact the bank that issued your card directly.

How do I know if my payment has been successful?

You can view the digital receipt on the “Stazioni IP” app. In addition, if you check the “Always send me a summary of my transactions by email” option in the payments section you will receive the same receipt at the email address provided. You can also select this option when activating the IP Pay service.

Can I request an electronic invoice?

Yes. You can provide the required information for electronic invoicing in the dedicated section of IP Pay on the “Stazioni IP” app. To request an electronic invoice just activate the “Fatturazione Elettronica IP” option available to IP customers with Partita IVA (VAT number). The document will be conserved in your cassetto fiscale tax archive service as per the processing times of the Agenzia delle Entrate and on the “Fatturazione IP” app.

Diffida sempre da qualsiasi comunicazione via SMS, telefono o e-mail che, anche se apparentemente a nome della italiana petroli e/o di IP Gruppo api, richieda di fornire o confermare dati, credenziali o codici di sicurezza.

IP Gruppo api utilizza unicamente siti web con dominio “gruppoapi.com” e con URL preceduti da “https”; inoltre, nelle sue comunicazioni non inserisce link a pagine in cui sia richiesto di accettare aggiornamenti o modifiche di condizioni generali e/o di provvedere a cambiare password.

Si invita comunque, per motivi di sicurezza, a provvedere autonomamente e con frequenza al cambio password.

Diffida sempre da richieste sospette, soprattutto quando hanno carattere di urgenza.

Nel dubbio, prima di provvedere a qualsiasi azione, segnala richieste anomale al servizio clienti al numero di telefono 800 987 887 e, se sei cliente IP Plus, al n. 800 90 70 60.