Electronic invoice
Electronic invoicing is a service available to customers in possession of a Partita IVA (VAT number) which enables them to access the tax breaks provided by law (Italian Budget Law 2018). To request an electronic invoice you must pay for your fuel using traceable payment instruments, including Fuel Cards (as well as credit and debit cards and cheques). You can request an electronic invoice at all IP service stations
Il servizio di “Fatturazione IP” è il servizio di IP per l’emissione della fattura elettronica messo a disposizione dei Clienti IP con Partita IVA. Registrarsi all’app o al sito Fatturazione IP ti consentirà di richiedere la tua fattura elettronica in pochi rapidi passaggi, sia che tu faccia rifornimento servito o che lo faccia in modalità self-service pre pay. Non dovrai inserire ogni volta le informazioni necessarie alla fatturazione e potrai accedere allo storico delle tue fatture in qualsiasi momento.
Puoi richiedere la fattura elettronica tramite app o sito web presso tutti i Punti Vendita IP aderenti al servizio di “Fatturazione IP”. Nei punti vendita non aderenti, dovrai richiedere la fattura elettronica direttamente al gestore del punto vendita.
Visit the fatturazioneip.gruppoapi.com website or download the “Fatturazione IP” app (available on Apple Store e Google Play),
register as a Customer and enter the following data:
personal details: name, surname, mobile number, car registration number, email address (no certified email), password
invoicing details: address, business name, Partita IVA (VAT number), Italian Codice Fiscale (associated with the Partita IVA), certified email address, SDI Code, Flag Split Payment
Your email address will be your username and together with your chosen password will form your credentials for accessing the app/dedicated section of the website. The password expires every 3 months. You will then have to consent to the processing of your personal data before proceeding.
You will subsequently receive an email with a link to complete your registration. This link is valid for 24 hours, after which time it will be necessary to re-register. If you register via the app, after your first access you will be asked if you want to receive push notifications.
To request an electronic invoice you must pay for your fuel using traceable payment instruments, including Fuel Cards (as well as credit and debit cards and cheques).
If you have an IP Plus card the electronic invoice will be issued automatically at the frequency you chose when the card was issued.
You can request an electronic invoice via the “Fatturazione IP” service at all IP service stations that provide the “Fatturazione IP” service. If the service station where you refuelled does not provide the service you can request an electronic invoice directly from the operator at the station.
The invoice will display the prices net of VAT (22%); unit prices are also rounded to the sixth decimal place. The Taxable Amount (‘Imponibile’) is calculated on the basis of this revised unit price.
For example, if the fuel transaction comes to €12.00 with a quantity of 8.010 litres and a unit price of €1.499, the IMPONIBILE (taxable amount) on the invoice will be €9.84 (excluding VAT) with a 22% IMPOSTA (tax) of €2.16.
Check your email’s spam folder. Emails are sent from the account noreplay@gruppoapi.com. The link to complete the registration process is valid for 24 hours, after which time it will be necessary to re-register.
If the problem persists fill out the Write to us form in the “Customer Service" section of ip.gruppoapi.com.
Once you are registered you can access the service by typing in the email address (no certified email) provided during registration and your password.
If you can’t remember your password click on “Forgotten or expired password?” on the app on the website. Remember that the password expires every 3 months. If your password has expired fill out the Write to us form in the “Customer Service" section of ip.gruppoapi.com
Yes, you can indicate more than one number plate when registering
No, it isn’t possible to request an electronic invoice for vehicles with no number plate as a vehicle registration number must be provided by law
Yes, the PEC (certified email address) and SDI Code fields are not mandatory for registering and requesting electronic invoices
If a forecourt attendant refuelled your vehicle:
- having paid for your fuel access the app and click on the option “Show QR CODE to Operator”
- show the QR CODE to the operator who, if enabled, will be able to confirm all the details associated with your account via the “Fatturazione IP” app and automatically process your request. If they are not enabled, they will issue the invoice themselves
If you refuelled using a pre-paid self-service pump with payment via OPT (or fuel card):
- access the app or the personal section of the website and choose to submit your receipt,
- then take a photo of the receipt and upload it onto the website (the image must be in jpg, jpeg, png or pdf format and a maximum of 2MB)
- the system will process the information and you will be able to confirm and complete the information where necessary. If the operator is enabled via the “Fatturazione IP” app the information connected with your account will make it possible to automatically process the invoice; if the operator isn’t enabled, you will have to ask them to issue your invoice directly
If you refuelled using a pre-paid self-service pump with payment via IP Pay:
- after paying you can request an electronic invoice on the “Stazioni IP” app
- the required invoicing information will be processed automatically with the “Stazioni IP” app. In this case you will be able to view the electronic invoice in the archive section of the “Fatturazione IP” app
If you refuelled using a pre-paid self-service pump with payment via Telepass Pay mobile payment, the required invoicing information will be processed directly by the payment app for the issuing of the invoice. Other mobile payments are not enabled for the issuance of electronic invoices
Yes, you can request an electronic invoice whenever you refuel using pre-paid self-service pumps, forecourt attendant pumps, IP Pay and Telepass Pay mobile payment.
If you refuelled using a pre-paid self-service pump with payment via Telepass Pay mobile payment, the invoice will be processed directly by the payment app. Other mobile payments are not enabled for the issuance of electronic invoices.
If you requested the invoice via the app or the website and over 10 days have passed, go to the archive section of the app or the reserved area of the website and check the status of the invoice. The meaning of every status is summarised below:
Description of status | Meaning of status |
Being processed | The electronic invoice procedure has been opened correctly |
Sent to intermediary | The electronic invoice request has been forwarded to the service station manager to process the invoice |
Undergoing checks | During processing an error was identified in the fields submitted following the OCR reading and it isn’t possible to complete the invoice |
Noncompliant receipt | During processing an error was identified in the reading of the submitted receipt |
Submitted | The invoice has been processed and sent for validation to the SDI (Sistema di Interscambio, public exchange system) which has up to 5 days to process it (average time <24 hours) |
Issued | The invoice has been processed and authorised by the SDI and is automatically uploaded in the archive area and in the online cassetto fiscale tax archive service of the Agenzia delle Entrate |
Rejected | The invoice has been processed and sent for validation to the SDI which has rejected it, requesting the correction of specific fields |
If the status of the invoice is:
“Being processed” or “Undergoing checks” or “Issued” you can fill out the Write to us form in the “Customer Service" section of ip.gruppoapi.com, entering the Invoice ID
- For “Sent to intermediary”, contact the manager of the service station where you purchased your fuel
- For “Noncompliant receipt” you can fill out the Write to us form in the “Customer Service" section of ip.gruppoapi.com, providing a copy of the receipt
- For “Rejected” you must check and update the details in your personal section and fill out the Write to us form in the “Customer Service" section of ip.gruppoapi.com in order to reissue the invoice
If you requested the invoice from a service station operator contact them directly for more information.
If you requested the invoice via the app or the website and it contains errors fill out the Write to us form in the “Customer Service" section of ip.gruppoapi.com, entering the Invoice ID and the correct information.
If you requested the invoice from a service station operator contact them directly for more information.
You can find details on the electronic invoices you have requested by accessing the app or going to the archive section in the reserved area of the website. Once issued, you will be able to view the document in the reserved area of the website and in your cassetto fiscale tax archive service as per the processing times of the Agenzia delle Entrate
If you have enabled push notifications on the “Fatturazione IP” app you will be sent updates on the status of your invoice directly via the app.
You can find the list of electronic invoices you have requested and their status on the app or in the archive section of your reserved area of the website
You can cancel your registration with the “Fatturazione IP” service in the dedicated section of the app.
You can edit the personal data (but not email address) and invoicing data you submitted when registering in the dedicated section of your profile.
It isn’t possible to alter the registration email address. You can cancel your account and register again with a new email address.
If the “Fatturazione IP” app isn’t working properly (for example, it freezes or you can’t access it): first of all check if there are new updates available for the “Stazioni IP” app, then restore the app data by uninstalling and reinstalling it. If the problem persists fill out the Write to us form in the “Contact us” section of the “Stazioni IP” app or the “Customer Service" section of ip.gruppoapi.com.
Fidelity Programme
Just download the new version of the “Stazioni IP” app (available from the App Store and Google Play ) and complete the registration process. You can also register by presenting your Italian Health Card at a participating IP service station. It isn’t currently possible to register via the self-service machines.
The IP BOX Più programme has ended, to access the new Più programme you will have to download or update your “Stazioni IP” app and proceed with a new registration.
The new IPiù programme involves the use of a virtual card and so physical loyalty cards (e.g. ERG or TOTAL ERG cards) are no longer valid. You can see the number of the new virtual card in the IPiù section of the “Stazioni IP” app.
If you are a new customer you will receive a welcome bonus of 70 points once you have finished registering for the “Stazioni IP” app. If you registered using an Italian Health Card you will only see the points after making your first transaction. Your receipt will show, among other things, also the total number of points you have accumulated.
Users must register with the IPiù programme in their own name and with their own Codice Fiscale (tax code) and so it is not possible to access the programme with multiple accounts.
No, only adult customers may register with the programme.
If you have already registered click on the “Forgotten your password?” link on the “Stazioni IP” app and type in your email address. You will receive a link to create a new password.
The confirmation code is sent by SMS. Check that the phone number you provided is correct and that your connection is working. If you don’t receive it you can request another one when the waiting time indicated on the code confirmation screen has elapsed. If you still haven’t received it fill out the Write to us form by clicking HERE.
Yes, you can edit it in the account management section of the “Stazioni IP” app or the website. You can change the email address, telephone number, password, consent choices, payment method associated with IP Pay and address. N.B.: Codice Fiscale (tax code), name, surname and date of birth cannot be changed. For further assistance fill out the Write to us form by clicking HERE.
You can cancel your registration with the IPiù programme in the “Eliminate user” section of the “Stazioni IP” app.
No, IP cannot cancel your registration with the IPiù programme but if you do not use it for more than 6 months you will go back to the previous level.
If the “Stazioni IP” app isn’t working properly (for example, it freezes or you can’t access it): first of all check if there are new updates available for the “Stazioni IP” app, then restore the app data by uninstalling and reinstalling it. For further assistance fill out the Write to us form by clicking HERE.
You will now be able to re-access your account using the new password.
As well as guaranteeing you fantastic and advantageous rewards through the points scheme, the IPiù programme continuously engages you with interactive content and challenges based on your habits and interests so you can accumulate more points and win rewards. Its main features are:
IPiù levels: there are 3 levels, which correspond to your points total: Ipiù, Ipiù Gold, Ipiù Platinum. Each level enables you to access exclusive advantages, new rewards from the catalogue and dedicated experiences.
Recurring bonuses: you will receive rewards on special occasions (e.g. birthdays, public holidays) or on the basis of specific activities, aimed at encouraging you to participate in the programme.
Badges: virtual medals that identify you with a passion or lifestyle which you can acquire by answering short surveys designed to get to know you better and understand your consumption habits.
Challenges: made up of quizzes and missions designed for you. By completing the challenges you can access the next levels and obtain more rewards.
Competitions: offer the chance of participating in a prize draw with instant results every time you refuel.
You can accumulate points every time you refuel at IP service stations that participate in the IPiù programme, for a value of 1 point per litre of fuel purchased from self-service pumps and 2 points for every litre purchased from fuel attendant pumps.
Points can be accumulated:
- At participating service stations, identifiable using the store locator on the app
- For purchases of all petrol, diesel, LPG and methane products
- Using the following payment methods: bank cards, IP Pay and cash. It isn’t possible to accumulate points by paying with Fuel Cards or Fuel Vouchers (electronic or virtual) or with mobile payments (e.g. Tinaba, Telepass Pay)
You can also accumulate points by exploring the IPiù section and taking the surveys designed for you.
You can check your points balance on the “Stazioni IP” app but also by asking at your IP service station, contacting Customer Service or visiting the Reserved Area of the website.
The new IPiù programme offers the possibility of acquiring Badges, little medals which you can use to identify yourself with a passion or lifestyle. Go to the IPiù section, explore the available challenges and take the quizzes to win all the badges you want, gain more points and unblock new missions.
You can find the quizzes on the app but they will also be promoted with push notifications. Each badge acquired will also earn you 50 bonus points.
You can have up to 5 badges that don’t expire, for a maximum total of 250 points.
Open the “Stazioni IP” app, go to the map section and view the service station you are interested in. You will find all the information on the services they offer and whether or not they participate in the IPiù programme in the “See details” section.
You can accumulate points using the following payment methods: bank cards, IP Pay and cash at participating service stations. You cannot accumulate points using Fuel Vouchers (electronic or virtual) or Fuel Cards or by making mobile payments.
To find out the expiry date of the IPiù programme, see the regulations at ip.gruppoapi.com
With the new IPiù programme you can win different types of rewards. Check out the catalogue in the Your rewards section of the “Stazioni IP” app:
Fuel discount vouchers (3, 5, 10, 15, 25, 35, 40, 50 and 100 euro) which you can see and claim in the Your rewards section of the “Stazioni IP” app. You can use them to pay a service station operator when refuelling or via IP Pay.
Discounts and e-vouchers which you can use at programme Partner sites. You can view and claim these in the Your rewards section of the “Stazioni IP” app.
Yes, you can request them at service stations by communicating the points upload code available on the app to earn them as a loyalty customer or by using your Italian Health Card. In the latter case, you will have to generate a PIN in the profile section of the app by clicking on “request PIN” and then communicate it to the operator in order to request the vouchers.
You cannot use your points to pay for fuel with the new IPiù programme. However, it will be possible to pay for fuel directly with the points you have accumulated at a later date following the launch of the programme.
Check that the fuel you purchased:
- Was one of the following products: petrol, diesel, LPG or methane.
- Was paid for with bank cards, IP Pay or cash.
- Was at a participating service station.
For further assistance fill out the Write to us form by clicking HERE.
The IPiù programme offers a continuous stream of new promotions, competitions and initiatives for you. If you don’t receive the communications on the promotions make sure you have given your voluntary consent in the Privacy section and on the “Stazioni IP” app. You will also be able to view the IPiù privacy notice in this section.
There are lots of types of Bonus Points that enable you to accumulate points and more:
New customer welcome bonus: customers that register for the programme are awarded 70 points on signing up (via the app or POS terminal).
Recurring bonus: that you will receive in correspondence with recurring events (birthdays etc.), with 20 points awarded for each event attended.
Refer a friend: reserved for customers that introduce a friend to the programme, it awards 50 points for every new user that customers register using a friend code (up to 3 per calendar year).
Badge: reserved for customers that participate in periodic surveys, it awards 50 points and medals for answering the questions in the surveys.
Promotional codes should be inserted in the “Have you received a code?” section in the profile area of the “Stazioni IP” app. Check you have typed in your code correctly. To make things easier, you can also scan your code. For further assistance fill out the Write to us form by clicking HERE.
To refer a friend to the programme, and obtain 50 points, you have to share with them the code you can find in the “Refer a friend” section. You can either copy the code or share it via the channel you prefer. Remember that you can present a maximum of 3 friends per calendar year, the dedicated section will remind you how many friends you have already referred.
You can request to donate your points once per calendar year (January to December) in the dedicated section of the “Stazioni IP” app.
Insert your customer code and select the number of points you wish to donate, choosing from a list of available amounts. When this operation is completed the recipient will receive a notification together with the donated points.
The IP Pay service is available to all users registered with the IPiù programme. Once you have completed the registration process choose a payment method: credit/debit card or, for enabled devices, Apple Pay or Google Pay, inserting the confirmation code if required by your bank.
No, you can’t use the payment function without granting the app authorisation to use geolocation.
The “Stazioni IP” app recognises your position thanks to geolocation. When you open the “Stazioni IP” app to refuel you will see the list of pumps available at the service station. If two stations are very close together you’ll be able to indicate where you want to refuel.
To pay with the “Stazioni IP” app just go to a service station that accepts IP Pay and stop at a self-service pump. Open the section of the app dedicated to IP Pay and indicate the pump, the amount and any fuel discounts you wish to use.
When you have finished refuelling, click on PAY and follow the instructions without closing the application. When you have finished you will see a summary with the details of the transaction.
The debited amount will correspond with this transaction, which can be viewed in the list of transactions. If you are unable to refuel, the pre-authorisation will be cancelled by the bank that issued the credit card.
With the exception of LPG and methane, you can use IP Pay when purchasing fuel at pre-paid self-service pumps.
You can use Visa, Maestro, Mastercard and American Express credit/debit cards.
Update the information, inserting the details of the new card. You can change your payment methods at any time in the payment methods section of the “Stazioni IP” app.
For problems connected specifically with your credit card contact the bank that issued your card directly.
You can view the digital receipt on the “Stazioni IP” app. In addition, if you check the “Always send me a summary of my transactions by email” option in the payments section you will receive the same receipt at the email address provided. You can also select this option when activating the IP Pay service.
Yes. You can provide the required information for electronic invoicing in the dedicated section of IP Pay on the “Stazioni IP” app. To request an electronic invoice just activate the “Fatturazione Elettronica IP” option available to IP customers with Partita IVA (VAT number). The document will be conserved in your cassetto fiscale tax archive service as per the processing times of the Agenzia delle Entrate and on the “Fatturazione IP” app.
