If you have a vehicle weighing less than 3500 kg and you don’t have an IP Box Più loyalty card, you can request one free:
- Download the Stazioni IP app from the main app stores and activate your digital card.
- Ask a staff member at any service station signed up to the IP Box Più programme and show them your consegnandogli la tua tessera con codice fiscale.
With IP Box Più, you can collect points and fuel discounts every time you purchase fuel. It’s fast and simple, and you can check your balance any time on your receipt, the Stazioni IP app and the customer section of the IP Box Più website.
You can find details of the IP Box Più programme expiry dates in the IP Box Più Rules and Conditions at the following IP- Box Più
No, all customers can only hold one loyalty card.
Before you refuel, let a service station staff member know, and advise them whether you want to use your entire discount balance or part of it.
You will be asked to insert a PIN code. This is a standard security step designed to protect your personal details. The staff member will then deduct the discount amount you choose from the sale and you will only pay for the balance.
If you use the Stazioni IP app, your IP Box Più card will already have been linked with your loyalty account so all you need to do is show it to the staff member along with your CODICE FISCALE to use your fuel discount!
Download the Stazioni IP app!
Remember that your IP Box Più fuel discounts have a limited duration and expire, so make sure you check the expiry date which you can find on your receipt or by accessing the customer section of the website at >My IP Box Più > IP Box Più balance.
If you don’t have a PIN or can’t remember it, here’s what you can do:
- Tell the service station staff member the phone number you want to use to receive a new PIN. Note, however, that this must be the same phone number you used when you originally requested your PIN.
- Access the customer section at My IP Box Piu' >PIN and insert the phone number to which you want your PIN to be sent. You will almost immediately receive an SMS with your PIN
- Request it via the App Stazioni IP app in the Contact us / PIN request section.
- Contact italiana petroli Customer Care by calling freephone 800 - 987.887 and provide the phone number you used the first time you received you PIN.
I can never remember my PIN when I am asked to provide it. What can I do?
Simply download the Stazioni IP app or ask a service station staff member to associate your IP Box Più account with your Codice Fiscale!
If you can’t seem to redeem you IP Box Più discounts, it probably means your details are incomplete or missing?
Check that all your details have been correctly provided by going to the Customer Area of My IP Box Piu' >Modify profile > or the My Profile section of the Stazioni IP app.
You can choose and redeem your rewards in a number of ways:
- from any distributor that is part of the IP Box Più programme
- via the customer section of the IP Box Più website;
- via the Catalogue section of the Stazioni IP app.
For further information about redeeming points for a prize, please see the catalogue section on the Stazioni IP app or website.
The first time you visit the reserved area, your user name will be the 8-digit number on your receipt or the “show card” section of the Stazioni IP app. Your PIN is your password.
Please note that you will only be asked for your PIN the first time and you can then choose a password to use for future visits to the reserved area.
If you have provided all the required details such as name, address etc, you can access the customer area and modify your personal details, including your consent regarding how we process and use those details.
To protect your personal details, remember to modify your password once you access this area for the first time.
If you have any problems when trying to access the website with your card the first time, you can contact us in the following ways:
- the form you will find when you click Write to us
- the “Write to us” section of the Stazioni IP app
- freephone 800.987.887.
If you forget your password, simply visit our website and go to the >IP Box Più >Reset password area.
To request a new password, insert the following details in the relevant fields:
- card number
- the phone number you used when you originally requested your IP Box Più loyalty card
- the email address to which we should send your password
If you have forgotten your password, you can also recover it by using the Access / Recover password section of the Stazioni IP app. In this case, you simply need to insert the following details in the relevant fields:
- card number
- the phone number you used when you originally requested your IP Box Più loyalty card
- the telephone number to which we should send your password
Don’t forget to modify your temporary password immediately!
NOTE: If you can’t recall the telephone number you provided when you made your original request for your IP Box Più card, you will need to send an email asking us to reset your password. To do this, use the form when you click Write to us in the personal area of the website.
The IP Box Più loyalty programme offers its members an ongoing range of special initiatives and promotions.
If you’re missing out on our messages, it might be that you haven’t provided us with your phone number or you haven’t authorised us to use it to update you with our special offers.
In that case, simply visit the customer area of our website, select “Modify profile” and check that you have:
- inserted your correct telephone number
- selected the privacy option “Receive information about promotional offers and italiana petroli market research requests”.
Access the Stazioni IP app, choose the “My profile” menu and check that you have:
- inserted your correct telephone number
- selected the privacy option “Receive information about promotional offers and italiana petroli market research requests”.
If your physical card is damaged or its magnetic strip stops working, you can still enjoy all the benefits you’ve accumulated and upcoming promotional offers. benefici accumulati sulla tua carta
Simply download the Stazioni IP app!
Go to the app store on your smartphone, download the Stazioni IP app and use the details you normally use to visit the customer area of our website OR your 8-digit card number which you can find on your receipt, plus your password. Note that the first time you do this, you will also need your PIN.
If you can’t remember your card number, contact our customer service team on freephone 800.987.887.
Download the Stazioni IP app:
If you lose your card or it is stolen:
1.Download the Stazioni IP app, and disable your physical card by going to “My profile” and tapping on “Disable physical card”.
Having problems opening the Stazioni IP app on your smartphone?
Ask a service station staff member for ““lo scontrino de rifornimento effettuato senza carta” (a receipt for refuelling without a loyalty card), and this will enable you to retain any discounts and points.
There are then 3 ways to make sure you retain your IP Box Più benefits
- Visit the customer area of My IP Box Piu > “Refuelling without card” and insert the transaction code that you will find in the lower part of the receipt;
- Return to the service station you filled up at and advise a staff member of the transaction code (which you will find in the lower part of the receipt);
- Open the Stazioni IP app and insert the transaction code in the section Card > Recover your transaction.
La cessione dei punti, totale o parziale, è consentita esclusivamente sulla propria carta.
You can only transfer or receive transferred points one time per year.
A maximum of 70,000 points may be transferred.
To transfer points, you need to visit a participating service station, and give them the card from which the points will be transferred, followed by the card to which they will be credited.
You will then receive a receipt detailing the points transferred, the number of the two cards involved and the updated balances of each card.
The Stazioni IP app is the fastest way to make use of the P Box Più world of benefits!
With the app, you can:
use a virtual loyalty card every time you purchase fuel
manage your loyalty club profile
see all the transactions you’ve made on your IP Box Più card
receive exclusive promotional offers designed to help you earn points faster
earn fuel discounts
find your nearest distributor
check out the rewards catalogue
contact our customer service team via the Contact Us function.
Make sure you update your privacy settings to ensure you enjoy the full range of benefits.
Download the Stazioni IP app on your smartphone!
Yes, you can link your physical card with the Stazioni IP app and receive a digital version of it.
Open the Stazioni IP app and go to the Access/Register section and Access IP Box Più screen should appear. Insert your physical card number and your password (if you have previously used any of the customer sections of the website, simply use the same password.)
If this is the first time you have used the Stazioni IP app, you will need to insert the PIN you use for your discounts and points, but you can then choose a password (containing at least eight characters, including at least one capital letter and one number) for future access.
You will be asked whether you want to deactivate your physical card and this is entirely optional. You can continue to use both the physical and digital versions if you so wish, and if you decide later to deactivate your physical card, you can do so at any time by visiting the My profile section of the app.
If you forget your password, go to Recover password and insert the information requested, Within a few seconds, you will receive an sms with your password.
Yes, no problem. Simply download the Stazioni IP app via
and tap on Access/Register
You can also register by associating your Facebook or Google profile, or you can create a new account. Insert your name and surname, email address and mobile phone number which will be used for receiving your initial password and sending a verification code.
Please ensure you read the privacy policy and indicate that you agree for your details to be used.
Do you want to stay in the know when it comes to IP benefits and promotional offers?
To ensure you don’t miss out on some great IP offers, make sure you give your consent for us to use your personal details!
You can only request a new card if you do NOT already hold an IP Box Più card.
The Stazioni IP app is available for use on most smartphones, and is available on the following operating systems or platforms:
The phone number used with the app must belong to the customer signing up.
To protect your data, we have introduced an extra security measure to ensure that the mobile phone number inserted during the registration phase is in use.
You will therefore receive a VERIFICATION CODE which will be sent to the phone number you provided. To complete the registration, you must insert this code.
The IP Pay service is designed exclusively for customers who have signed up to the IP Box Più programme.
Create an IP Box Più profile and/or provide the requested personal details by inserting your numero della tessera con codice fiscale.
Accept the Usage and security terms and conditions and give your consent for your personal data to be used, as indicated in the privacy policy.
Choose your preferred payment method, ie credit card, debit card or, for devices where it is available, Apple Pay..
During the activation phase, some banks will ask you to insert a verification code.
For Visa, Mastercard, Maestro and Amex, there is no activation charge.
If your payment card expires, you can cancel it from your IP Pay account and insert details of your new card. Where the new card has the same number as the previous one, you will need to write to our customer service team (https://www.gruppoapi.com/contatti/it/scrivici/segnalazioni-app ), and select the IP PAY/Activation option, then send us your request.
You may also implement TouchID/FaceID as a payment authorisation method.
If the biometric recognition function does not work correctly, try to reinsert your smartphone data settings and check that your phone’s operating system has been updated
No, you cannot use the payment function unless you have also enabled your phone’s GPS location service.
The app uses GPS to pinpoint your location, which is why you always need to enable your phone’s GPS function.
When you open the app to make a fuel purchase, you will immediately see a list of available service stations. Always check that the IP station automatically recognised by the app is the one you are at.
Where there are two or more service stations close to each other, you should select the one you plan to visit.
You can use IP Pay when you fill up with petrol or diesel using self-service or pre-pay.
GPL and methane gas cannot be purchased using IP Pay.
Visit a service station where IP Pay is available and stop your vehicle at a pump which offers self-service or prepayment options.
Open the app, as per the indications outlines in the terms and conditions, and select the pump, insert the amount of fuel you wish to purchase, indicate that you wish to use an IP BOX Più discount (where applicable) and press PAGA (PAY).
Follow the instructions. Keep the app open and once you have finished filling up, you will see a summary of the transaction.
Your bank may send you a preauthorisation message with a maximum value of 100 euro, but you will only be debited the actual amount of fuel purchased. You can check that amount in the transaction list on your app. If, for any reason, you do use any fuel, the preauthorisation will be cancelled by your bank or the bank associated with the card loaded on to your app.
You can use Visa, Maestro, Mastercard, American Express? credit or debit cards, and if your device is compatible, Apple Pay.
What happens if your payment card expires?
Update it in your app by inserting the new number.
You can modify your payment method at any time by going to the IP Pay/CARDS section
Check with the bank that issued the card.
The app will display a digital receipt. In addition, if you provided an email address when setting up IP Pay and indicated that you wanted to receive email notifications, you will also receive a copy of the receipt via email.
Yes.
Simply add your invoicing details in the relevant section of IP Pay. You will receive your electronic invoice in your “cassetto fiscale" (financial transactions archive) once the Agenzia delle Entrate has processed it.
You can obtain your invoices in just a few simple steps without having to insert all your details every time.
All clients holding a Partita IVA who stopped using the old fuel log book from 01/01/2019.
For IP Plus clients, electronic invoicing is included as part of the fuel card package of services.
- Go to www.fatturazioneip.gruppoapi.com or download the “Fatturazione IP” app (available on Apple Store and Google Play)
- Go to CLIENT SIGN-UP.
- Insert:
- Your Italian Codice Fiscale
- Email (not your PEC)
- Vehicle licence plate
- Partita IVA
- Company details
- Tick the box requesting your consent regarding privacy and data.
Remember that you can modify the profile details provided at any time.
Once you have registered, you will need to validate the link that will be sent to the email address provided by you. The link is valid for 24 hours and you must provide a non-PEC email.
The email you provide will become your username for accessing the Fatturazione IP app and website.
Always check your Junk Mail folder. The email will be sent from the address noreply@gruppoapi.com.
If more than 24 hours have passed since you tried to sign up and you have received no email, try to register once again. If the problem persists, get in touch with us via Contacts / Write to us / Electronic invoicing (LINK) and choose the option Registration / No validation email received.
Once you have successfully registered, you can access the Fatturazione IP website or app by inserting the (non-PEC) email address you used when signing up, and the password you created.
If you forget your password, you can reset it here or otherwise visit the “Reset password” section of the app.
Remember that your username is the email address you provided when you registered (this will NOT be a PEC address).
IMPORTANT : PASSWORD EXPIRES EVERY 3 MONTHS
Go to Contacts / Write to us / Electronic invoicing and select the option Registration / Modify registration data.
Go to Contacts / Write to us / Electronic invoicing and select the option Registration / Cancel.
Any of the following methods are compatible with IP electronic invoicing:
⦁ Cheque (bank, postal, bank draft and other)
⦁ Money order (“cambiale” and postal)
⦁ Electronic payments such as credit card, debit card, direct debit.
Yes, you can request an electronic invoice for any type of fuelling service, ie self-service or staff-assisted.
The service is only available at licenced distributors, however in other cases, you can provide staff with the necessary details to create an invoice.
Open the Fatturazione IP app and select “Invoicing”.
⦁ Show the QR CODE to the staff member. The system will automatically retrieve the details associated with your account and process your request.
Alternatively:
⦁ Select “Request via receipt”, insert your vehicle’s licence plate and take a photo of the receipt. The system will process the details then validate and complete them as necessary.
Necessary details:
⦁ Receipt number. If you only have a bank receipt, insert the digits shown in the AUT and OPER fields in that order. On all other receipts, the receipt number will be clearly indicated.
⦁ Distributor code. If you cannot find it on the receipt, ask a staff member for it.
⦁ The date you purchased fuel.
⦁ Type of product purchased.
⦁ Price per litre. If this is not included on the receipt, ask a staff member.
⦁ Transaction total in euro, including IVA (the Italian equivalent of VAT).
⦁ Litres purchased. If this is not included on the receipt, ask a staff member.
Note! A) You can only make one electronic invoice request at a time. B) The photo of the receipt must be clear and readable. C) Carefully check all the details inserted before sending your request.
Sign in to https://fatturazioneip.gruppoapi.com/home and select “Request invoice”.
Insert the vechicle’s licence plate and upload a photo of the receipt (jpg, jpeg, png or pdf, maximum size 10 MB). The system will process the details then validate and complete them as necessary
Necessary details:
- Receipt number. If you only have a bank receipt, insert the digits shown in the AUT and OPER fields in that order. On all other receipts, the receipt number will be clearly indicated.
⦁ Distributor code. If you cannot find it on the receipt, ask a staff member for it.
⦁ The date you purchased fuel.
⦁ Type of product purchased.
⦁ Price per litre. If this is not included on the receipt, ask a staff member.
⦁ Transaction total in euro, including IVA (the Italian equivalent of VAT).
⦁ Litres purchased. If this is not included on the receipt, ask a staff member.
Note! A) You can only make one electronic invoice request at a time. B) The photo of the receipt must be clear and readable. C) Carefully check all the details inserted before sending your request.
Give your email address (the one used when you registered on https://fatturazioneip.gruppoapi.com/home or the Fatturazione IP app) to a service station staff member.
- If you filled up using the “Servito” (served) service, you can ask a staff member to organise the invoice. In this case, they will request the necessary details to issue it
- If you filled up using self-service, go to https://www.gruppoapi.com/Contacts/EN/Write to us/Electronic-invoicing. Upload a photo of the receipt issued by the automatic payment machine.
- You can also sign in to https://fatturazioneip.gruppoapi.com/home and click on “Request invoice if not registered with Fatturazione IP”.
1) Insert the necessary details:
⦁ Name
⦁ Surname
⦁ Company or trading name
⦁ Italian Partita IVA
⦁ Italian codice fiscale (mandatory if you do not have a Partita IVA)
⦁ Full address
⦁ Vechicle licence plate (eventualmente specificando il numero di matricola per i mezzi a terra)
⦁ SDI number
⦁ PEC email address if you want to receive invoice issue notifications from the Agenzia dell’Entrate.
⦁ Indicate that you have read and accepted the privacy policy.
2) Upload a photo of the receipt (jpg, jpeg, png or pdf, maximum size 10 MB). The system will process the details then validate and complete them as necessary.
Necessary details:
⦁ Receipt number. If you only have a bank receipt, insert the digits shown in the AUT and OPER fields in that order. On all other receipts, the receipt number will be clearly indicated.
⦁ Distributor code. If you cannot find it on the receipt, ask a staff member for it.
⦁ The date you purchased fuel.
⦁ Type of product purchased.
⦁ Price per litre. If this is not included on the receipt, ask a staff member.
⦁ Transaction total in euro, including IVA (the Italian equivalent of VAT).
⦁ Litres purchased. If this is not included on the receipt, ask a staff member.
Note! A) You can only make one electronic invoice request at a time. B) The photo of the receipt must be clear and readable. C) Carefully check all the details inserted before sending your request.
Insert the chassis number of the vehicle in question.
Activate or open the “Fatturazione elettronica” app and follow the instructions. If you have any problems, contact the support team of the mobile payment app used.
If you purchased the fuel in question from a service station containing self-service pumps only, write to us via https://www.gruppoapi.com/contacts/en/write-to-us/electronic-invoicing and select Invoice status/ pending.
Where the service station has staff present, speak to them.
If you purchased the fuel in question from a service station containing self-service pumps only, write to us via https://www.gruppoapi.com/contacts/en/write-to-us/electronic-invoicing and select Invoice status/ Incorrect invoice, etc.
Where the service station has staff present, speak to them.
The Fatturazione IP website and app register any request for an electronic invoice to be issued. You can find your document in your “cassetto fiscale" (financial transactions archive) once the Agenzia delle Entrate has processed it.
The Fatturazione IP website and app register any request for an electronic invoice to be issued. You can find your document in your “cassetto fiscale" (financial transactions archive) once the Agenzia delle Entrate has processed it.
Your invoice will show the total exclusive of IVA (which is applied at the rate of 22%). The unit price will be rounded to six decimal places after the comma/point, and the taxable amount is based on this calculation.
For example, if the fuel transaction is €12.00 with a quantity of 8.010 and a unit price of €1.499, the invoice will show the IMPONIBILE (taxable) amount as €9.84 (excl IVA) and a 22% IMPOSTA (tax) of €2.16.
Yes, as long as you have an Italian Partita IVA and are registered with the Italian Chamber of Commerce (Camera di Commercio).
Click here to contact a member of our sales team.
If you have fewer than 4 vehicles in your fleet, click here to request it online.
You can use IP Plus in around 4,400 service stations throughout Italy. Click here to find the most convenient outlets on your route.
Simply sign in to the reserved area of IP Plus online and make your request.
Simply sign in to the reserved area of IP Plus online to cancel.
If the reason you are cancelling is because your card has been misplaced or stolen, block it immediately by calling +39 02 626 955 60 (available 24 hours per day, 365 days a year).
Call +39 02 626 955 60 immediately (available 24 hours per day, 365 days a year) then report the loss to the police or carabinieri and send a copy of the loss report to IP via the online form available here. (LINK)
Then, cancel the card by signing in to the reserved area of IP Plus ONLINE.
All cards are valid for 36 months and you will automatically be sent a new one towards the expiry date.
For cards with an account number beginning with 700098, the PIN will be the same as the previous card. For all others, you will receive a new PIN by post
If your Driver PIN was issued from 10 May 2022 onwards, simply sign in to the reserved area of the IP PLUS portal and you will find the PIN in question.
If your Driver PIN was issued before 10 May 2022, request a new PIN via the “Write to us” section, choosing the “PIN info” option.
If your card was issued after 10 May 2022, simply sign in to the reserved area of the IP PLUS portal and you will find the PIN in question.
If your card was issued before 10 May 2022, request your PIN via the “Write to us” section, choosing the “PIN info” option.
Access your reserved area and download the PDF courtesy invoice. If the courtesy PDF is not present in the reserved area, ask for a copy through the section Write/ copy invoice.
Sign in to the reserved area of IP PLUS and ask to receive your PIN on your preferred device for a faster, more practical and more sustainable choice.
You cannot change the Partita IVA. In such a case, you will need to cancel your card and create a new contract.
Sign in to your reserved area and download a courtesy copy in pdf format. Alternatively, contact your IP representative.
Get in touch with your IP representative or contact us via the online “Write to us” page.
If your spending limit is not sufficient, you can request an increase by writing to us online.
Go to the “Write to us” page, select “Modify spend limit” and insert the desired new amount.
IP reserves the right to approve or not approve the request.
Sign in and go to the Write to us / Reactivate card after late payment. Please attach a copy of the receipt showing payment has been made.
Simply fill in and download the “Update bank account details” form in the “Forms” section and go to the Write to us / Update IBAN to send us your request.
You can request a new password by clicking on “Password forgotten” in the reserved area of IP Plus Online.
No, this is not possible. IP Plus Online is a platform designed to allow client to manage their fuel cards. Click here to learn more.
If you have your receipt, but never received the fuel you paid for, there is no problem getting that fuel.
Return with your receipt to the service station in question within 3 months of the date it was issued and show it to a staff member.
Alternatively:
You can also use the automatic payment machine, simply by following these steps:
1. press the “rimborso” button on the automatic payment machine at the station
2. insert the numeric code that you will find towards the bottom of the receipt
3. select the “OK” button
4. select the pump that you will use
5. fill up.
If you have your receipt, but never received the fuel you paid for, you can request a refund.
⦁ If the receipt shows that the owner of the pump in question is managed by a third party, ie NOT IP Services S.r.l, request your refund directly from the service station staff.
the staff member does not refund you or, for any reason you are unable to get back to the service station in question, fill in the online form in the “Service station outlet feedback” section. IP will organise a refund within 7 days of receiving any information necessary and completing the relevant checks.
⦁ If the receipt was issued by IP Services S.r.l., you can call free phone 800 987 887 or fill in the online form in the “Service station outlet feedback” section. IP will organise a refund within 7 days of receiving any information necessary and completing the relevant checks.
You can also choose to have a voucher that you can use at any IP-branded service station.
You can ask for a voucher by calling freephone 800 987 887 or filling in the online form in the “Service station outlet feedback” section. IP will organise a voucher for the amount shown on the receipt within 15/20 days of receiving any information necessary and completing the relevant checks.
Speak to a staff member at the service station in question and ask for a refund or assistance in obtaining a refund.
If you cannot return to the service station or the staff have not given you the necessary assistance, call freephone 800 987 887 or fill in the online form in the “Service station outlet feedback” section.
Return with your receipt to the service station in question within 3 months of the date it was issued and use the automatic payment machine, simply by following these steps:
1. press the “rimborso” button on the automatic payment machine at the station
2. insert the numeric code that you will find towards the bottom of the receipt
3. press “OK”
4. select the pump that you will use
5. fill up (bearing in mind your vehicle’s tank capacity).
Speak to a service station staff member at the service station. If they cannot help or if nobody is available, call freephone 800 987 887 or fill in the online form in the “Service station outlet feedback” section.
Yes, you can ask for a refund instead of keeping your credit.
⦁ If you have your receipt, you will receive the money within 7 days of IP obtaining all the necessary information.
⦁ If you do not have your receipt, IP will carry out a series of accounting checks to ascertain whether there was a monetary surplus, based on the fuel dispensed that day and the price charged.
The refund code given on the receipt is valid for 3 months. If you wish to use it after this time, please contact us by filling in the form you will find at this link.
If you have paid with a debit card you may see an amount of €99, €100 or €101 on your account. This is a preauthorisation imposed by your bank, and refers to the maximum amount you can purchase for a single fuel transaction via debit card.
It is not an actual debit, but simply means that those funds have been temporarily blocked until you have completed your refuelling operation.
For further information, please contact your bank.
Please see the section that covers all aspects of electronic invoicing, which you will find at this link.
⦁ If the service station in question is managed by a third party, ie NOT IP Services S.r.l, request help from the service station staff. If it is not clear who runs the station, call freephone 800 987 7887.
⦁ If the service station is run by IP Services S.r.l., contact IP by filling in the online form in the “Service station outlet feedback” section.
There are 2 types of IP fuel vouchers: electronic vouchers (BCE) and virtual fuel vouchers (BCV)
It is currently possible to purchase only electronic vouchers (BCE) directly from IP, while virtual vouchers may be purchased through IP partner portals
IP electronic vouchers (BCE) are prepaid vouchers not registered to a specific user with the credit progressively debited
They are available in the following amounts: € 10.00 - € 30.00 - € 50.00 - € 100.00 - € 250.00 - € 500.00
Electronic vouchers are valid for 18 months as of the activation date (the expiry date is the last day of the month of expiry) and they have a scratch-off PIN, located on the back of the voucher on the top right. They may be used to pay for all fuelling methods: full-service, self-service post-pay - via the operator’s POS - and self-service pre-pay, via card reader (advance payment)
Virtual fuel vouchers (BCV) are in digital format, consisting of a 19-digit PAN and a 4-digit PIN and the credit is progressively debited
They are available in variable sizes with different amounts
BCVs are valid for 18 to 24 months as of the activation date (they may be used until the last day of the expiry month specified on the voucher) and may be used to pay for fuelling in both full-service and self-service mode, always with payment to the operator (self-service post-pay), at facilities where that fuelling method is available.
The sale of fuel vouchers is a “VAT-exempt” transaction pursuant to Art. 6-quater of Italian Presidential Decree 633/72, therefore, € 2.00 stamp duty must be added to the payment of the total amount for the fuel vouchers to be purchased.
The vouchers may be used at participating IP service stations.
You can check which service stations accept the voucher by clicking on the link https://ip.gruppoapi.com/ricerca-stazioni-servizio/
Just click on the Products and Services button on the page that will open, go to the Payment methods area and select your type of voucher (electronic vouchers or virtual vouchers) and click on confirm
You can then select the area of interest or the point of sale closest to you
Only electronic vouchers (BCE) can be purchased directly from IP
The minimum amount that may be ordered is:
€ 600 for private customers
€ 2,500 for Public Administrations
IP electronic fuel vouchers can be purchased with the following methods:
- Enter the contacts area at the link https://ip.gruppoapi.com/contatti/it/scrivici/buoni-carburante
- select the “order management” category
- select the “send order” topic
- complete the required fields, attach the properly completed form you will find on that page and send the form
- you will receive an email with payment instructions and the alphanumeric code to be included in the bank transfer description
- the vouchers will be shipped only after payment is made
PLEASE NOTE: it is important to enter the description indicated in the email received to finalise the process in a few days and include the € 2 stamp duty in the amount. Otherwise, the order will not be filled
The vouchers may also be purchased at our office in Rome (Via Salaria, 1322)
- The office is open for voucher sales on Monday - Wednesday - Friday from 9:15 a.m. to 12:30 p.m.
- Vouchers may be paid for in cash (within the limits established by the law in force at the time of purchase) or by “non-transferable” banker’s draft made out to italiana petroli S.p.A. or with all types of cards (debt and credit) that use the Visa, MasterCard and PagoBancomat circuits. Amex and Diners cards are currently not accepted.
- There are no minimum purchase limits.
- by contacting our client service team who will provide all necessary information, including the necessary forms that must be completed. There is a minimum purchase of €600 per private sector businesses and €5000 for public bodies. Payment must be made via bank transfer before the vouchers can be sent. Payment should be made only when the order has been confirmed and IP has provided an alphanumeric code that must be used during the payment operation.
The sale of fuel vouchers represents a "VAT-exempt” transaction pursuant to article 6-quater of the Italian Presidential Decree 633/72. As such, stamp duty of €2 will be added to the total.
The vouchers are delivered via courier, generally within 10 days of receipt of the email confirming shipment. Shipping expenses are borne by IP.
- Check that you have received the confirmation email.
- Check if you have entered the alphanumeric code AAAxxxxx received via email in the description of the order payment bank transfer
- If you did not enter the alphanumeric code, it will not have been associated payment of your order; in this case, complete the form at the link https://ip.gruppoapi.com/contatti/it/scrivici/buoni-carburante indicating that you forgot to enter it and requesting that the order be linked manually (be sure to enter the order number)
- attach the bank transfer notification
For security reasons, the vouchers are not yet activated when they are shipped.
When the fuel vouchers are delivered, check that you have received the vouchers that you ordered
Then, to activate the vouchers, proceed as follows:
- go to the website https://ip.gruppoapi.com
- go to the Customer service area - write to us - Fuel vouchers section (https://ip.gruppoapi.com/contatti/it/scrivici/buoni-carburante)
- complete the request, indicating the order number to be activated and the alphanumeric code for the bank transfer description received in the order confirmation email
You will receive the electronic invoice in your tax box.
The invoice date will correspond to the order shipping date and NOT the day on which the order was placed.
No. IP will send the electronic invoice in your tax box in any event.
I have not received the electronic invoice. What should I do?
The electronic invoice may take up to 7 days after the order is shipped to be visible in your tax box
If more than 7 days have passed, check the personal details included in the order form and send the form located in the area https://ip.gruppoapi.com/contatti/it/scrivici/buoni-carburante
You may check the remaining balance and expiry date of the voucher by clicking on the following link https://ip.gruppoapi.com/prodotti-e-servizi/buoni-carburante-elettronici/ and entering the voucher number (in the case of a BCE electronic voucher, the code is provided on the lower right part of the back of the card and is 19 characters long)
The value of the remaining balance and the expiry date of the voucher (month/year) will appear
NOTE: The voucher is valid until the last day of the month of expiry
You can check the expiry date by completing the form you find when you click this link.
An electronic invoice will be sent to your “cassetto fiscale" (financial transactions archive).
The invoice date is based on the date the order is dispatched, NOT the date it is placed.
Fuel vouchers with a PIN can be used at staffed service stations, IPmatic and Self Prepay pumps.
On the BCE, the PIN is located on the upper right part of the back of the card below a grey rectangular sticker, which we advise removing carefully so as not to ruin it.
On BCVs, the PIN is sent by the supplier with the methods it has defined
If you entered the wrong PIN 3 times in a row, the voucher will be blocked as a precaution. You will need to wait 24 hours for it to be unblocked automatically.
Contact the call centre at the link https://ip.gruppoapi.com/contatti/it/scrivici/buoni-carburante. Our operators will perform the appropriate checks
If the voucher has become demagnetised or has an illegible PIN
- Enter the contacts area at the link https://ip.gruppoapi.com/contatti/it/scrivici/buoni-carburante
- select the “voucher management” category
- select the “replacement of unusable voucher” topic
- download the “voucher replacement” form that you will find on the page, complete the required fields and attach the properly completed form
- attach a photo of the back of the voucher to be replaced and send the form
The fuel voucher is a bearer instrument and therefore may not be reimbursed, so store it carefully
Check the type of voucher you are using, if BCE (physical card) or BCV (19-digit PAN plus PIN that you have probably received by email)
If you are trying to use the BCV in Self-Service Pre-Pay mode, at the moment this voucher cannot be used in this mode, but only for fuelling carried out in full-service or self-service mode with payment to the manager.
In all other cases, check whether the station accepts vouchers
- click on the link https://ip.gruppoapi.com/ricerca-stazioni-servizio/
- enter the address of the point of sale where you are located on the upper right and click on the magnifying glass
- double-click on the marker of the point of sale concerned and then click on the name of the point of sale
- an information page will open where you can view all services present at the point of sale, as well as whether it accepts fuel vouchers
If the point of sale is indicated as accepting vouchers but it actually does not, please provide us with this information by writing to us at the link https://ip.gruppoapi.com/contatti/it/scrivici/buoni-carburante
