Fidelity Programme
As well as guaranteeing you fantastic and advantageous rewards through the points scheme, the IPiù programme continuously engages you with interactive content and challenges based on your habits and interests so you can accumulate more points and win rewards. Its main features are:
IPiù levels: there are 3 levels, which correspond to your points total: Ipiù, Ipiù Gold, Ipiù Platinum. Each level enables you to access exclusive advantages, new rewards from the catalogue and dedicated experiences.
Recurring bonuses: you will receive rewards on special occasions (e.g. birthdays, public holidays) or on the basis of specific activities, aimed at encouraging you to participate in the programme.
Badges: virtual medals that identify you with a passion or lifestyle which you can acquire by answering short surveys designed to get to know you better and understand your consumption habits.
Challenges: made up of quizzes and missions designed for you. By completing the challenges you can access the next levels and obtain more rewards.
Competitions: offer the chance of participating in a prize draw with instant results every time you refuel.
You can accumulate points every time you refuel at IP service stations that participate in the IPiù programme, for a value of 1 point per litre of fuel purchased from self-service pumps and 2 points for every litre purchased from fuel attendant pumps.
Points can be accumulated:
- At participating service stations, identifiable using the store locator on the app
- For purchases of all petrol, diesel, LPG and methane products
- Using the following payment methods: bank cards, IP Pay and cash. It isn’t possible to accumulate points by paying with Fuel Cards or Fuel Vouchers (electronic or virtual) or with mobile payments (e.g. Tinaba, Telepass Pay)
You can also accumulate points by exploring the IPiù section and taking the surveys designed for you.
You can check your points balance on the “Stazioni IP” app but also by asking at your IP service station, contacting Customer Service or visiting the Reserved Area of the website.
The new IPiù programme offers the possibility of acquiring Badges, little medals which you can use to identify yourself with a passion or lifestyle. Go to the IPiù section, explore the available challenges and take the quizzes to win all the badges you want, gain more points and unblock new missions.
You can find the quizzes on the app but they will also be promoted with push notifications. Each badge acquired will also earn you 50 bonus points.
If you do not complete the quiz, you will not get the badge and will not have a subsequent opportunity to obtain it. If, however, you already have the badge, you can participate in any new Missions linked to it.
Open the “Stazioni IP” app, go to the map section and view the service station you are interested in. You will find all the information on the services they offer and whether or not they participate in the IPiù programme in the “See details” section.
You can accumulate points using the following payment methods: bank cards, IP Pay and cash at participating service stations. You cannot accumulate points using Fuel Vouchers (electronic or virtual) or Fuel Cards or by making mobile payments.
To find out the expiry date of the IPiù programme, see the regulations at ip.gruppoapi.com
With the new IPiù programme you can win different types of rewards. Check out the catalogue in the Your rewards section of the “Stazioni IP” app:
Fuel discount vouchers (3, 5, 10, 15, 25, 35, 40, 50 and 100 euro) which you can see and claim in the Your rewards section of the “Stazioni IP” app. You can use them to pay a service station operator when refuelling or via IP Pay.
Discounts and e-vouchers which you can use at programme Partner sites. You can view and claim these in the Your rewards section of the “Stazioni IP” app.
Yes, you can request them at service stations by communicating the points upload code available on the app to earn them as a loyalty customer or by using your Italian Health Card. In the latter case, you will have to generate a PIN in the profile section of the app by clicking on “request PIN” and then communicate it to the operator in order to request the vouchers.
You cannot use your points to pay for fuel with the new IPiù programme. However, it will be possible to pay for fuel directly with the points you have accumulated at a later date following the launch of the programme.
Check that the fuel you purchased:
- Was one of the following products: petrol, diesel, LPG or methane.
- Was paid for with bank cards, IP Pay or cash.
- Was at a participating service station.
For further assistance fill out the Write to us form by clicking HERE.
The IPiù programme offers a continuous stream of new promotions, competitions and initiatives for you. If you don’t receive the communications on the promotions make sure you have given your voluntary consent in the Privacy section and on the “Stazioni IP” app. You will also be able to view the IPiù privacy notice in this section.
There are lots of types of Bonus Points that enable you to accumulate points and more:
New customer welcome bonus: customers that register for the programme are awarded 70 points on signing up (via the app or POS terminal).
Recurring bonus: that you will receive in correspondence with recurring events (birthdays etc.), with 20 points awarded for each event attended.
Refer a friend: reserved for customers that introduce a friend to the programme, it awards 50 points for every new user that customers register using a friend code (up to 3 per calendar year).
Badge: reserved for customers that participate in periodic surveys, it awards 50 points and medals for answering the questions in the surveys.
Promotional codes should be inserted in the “Have you received a code?” section in the profile area of the “Stazioni IP” app. Check you have typed in your code correctly. To make things easier, you can also scan your code. For further assistance fill out the Write to us form by clicking HERE.
To refer a friend to the programme, and obtain 50 points, you have to share with them the code you can find in the “Refer a friend” section. You can either copy the code or share it via the channel you prefer. Remember that you can present a maximum of 3 friends per calendar year, the dedicated section will remind you how many friends you have already referred.
You can request to donate your points once per calendar year (January to December) via the POS of the fuel distributor Manager.
Stazioni IP App for iOS
All the features, always with you, and exclusive promotions!
Stazioni IP App for Android
All the features, always with you, and exclusive promotions!
Electronic invoice
Yes, it is possible to request an electronic invoice even without providing a PEC email address or SDI code. These details are not mandatory either for registration or for requesting invoice issuance.
You can view your electronic invoice in your online tax portal (“cassetto fiscale”), according to the processing times of the Italian Revenue Agency. We recommend activating the storage function in the SDI system, which will allow you to access any electronic invoice you have requested, regardless of the date of issue.
To check whether a service station participates in the “Fattura 1 Click” service, you can consult the map available within the app. If the station appears on the map, this confirms participation in the service.
App IP Invoicing for iOS
The IP service made available to customers with VAT.
App IP Invoicing for Android
The IP service made available to customers with VAT.
If you have your receipt, but never received the fuel you paid for, there is no problem getting that fuel.
Return with your receipt to the service station in question within 3 months of the date it was issued and show it to a staff member.
Alternatively:
You can also use the automatic payment machine, simply by following these steps:
1. press the “rimborso” button on the automatic payment machine at the station
2. insert the numeric code that you will find towards the bottom of the receipt
3. select the “OK” button
4. select the pump that you will use
5. fill up.
If you have your receipt, but never received the fuel you paid for, you can request a refund.
⦁ If the receipt shows that the owner of the pump in question is managed by a third party, ie NOT IP Services S.r.l, request your refund directly from the service station staff.
the staff member does not refund you or, for any reason you are unable to get back to the service station in question, fill in the online form in the “Service station outlet feedback” section. IP will organise a refund within 7 days of receiving any information necessary and completing the relevant checks.
⦁ If the receipt was issued by IP Services S.r.l., you can call free phone 800 987 887 or fill in the online form in the “Service station outlet feedback” section. IP will organise a refund within 7 days of receiving any information necessary and completing the relevant checks.
You can also choose to have a voucher that you can use at any IP-branded service station.
You can ask for a voucher by calling freephone 800 987 887 or filling in the online form in the “Service station outlet feedback” section. IP will organise a voucher for the amount shown on the receipt within 15/20 days of receiving any information necessary and completing the relevant checks.
Speak to a staff member at the service station in question and ask for a refund or assistance in obtaining a refund.
If you cannot return to the service station or the staff have not given you the necessary assistance, call freephone 800 987 887 or fill in the online form in the “Service station outlet feedback” section.
Return with your receipt to the service station in question within 3 months of the date it was issued and use the automatic payment machine, simply by following these steps:
1. press the “rimborso” button on the automatic payment machine at the station
2. insert the numeric code that you will find towards the bottom of the receipt
3. press “OK”
4. select the pump that you will use
5. fill up (bearing in mind your vehicle’s tank capacity).
Speak to a service station staff member at the service station. If they cannot help or if nobody is available, call freephone 800 987 887 or fill in the online form in the “Service station outlet feedback” section.
Yes, you can ask for a refund instead of keeping your credit.
⦁ If you have your receipt, you will receive the money within 7 days of IP obtaining all the necessary information.
⦁ If you do not have your receipt, IP will carry out a series of accounting checks to ascertain whether there was a monetary surplus, based on the fuel dispensed that day and the price charged.
The refund code given on the receipt is valid for 3 months. If you wish to use it after this time, please contact us by filling in the form you will find at this link.
If you have paid with a debit card you may see an amount of €99, €100 or €101 on your account. This is a preauthorisation imposed by your bank, and refers to the maximum amount you can purchase for a single fuel transaction via debit card.
It is not an actual debit, but simply means that those funds have been temporarily blocked until you have completed your refuelling operation.
For further information, please contact your bank.
Please see the section that covers all aspects of electronic invoicing, which you will find at this link.
⦁ If the service station in question is managed by a third party, ie NOT IP Services S.r.l, request help from the service station staff. If it is not clear who runs the station, call freephone 800 987 7887.
⦁ If the service station is run by IP Services S.r.l., contact IP by filling in the online form in the “Service station outlet feedback” section.
There are 2 types of IP fuel vouchers: electronic vouchers (BCE) and virtual fuel vouchers (BCV)
It is currently possible to purchase only electronic vouchers (BCE) directly from IP, while virtual vouchers may be purchased through IP partner portals
IP electronic vouchers (BCE) are prepaid vouchers not registered to a specific user with the credit progressively debited
They are available in the following amounts: € 10.00 - € 30.00 - € 50.00 - € 100.00 - € 250.00 - € 500.00
Electronic vouchers are valid for 18 months as of the activation date (the expiry date is the last day of the month of expiry) and they have a scratch-off PIN, located on the back of the voucher on the top right. They may be used to pay for all fuelling methods: full-service, self-service post-pay - via the operator’s POS - and self-service pre-pay, via card reader (advance payment)
Virtual fuel vouchers (BCV) are in digital format, consisting of a 19-digit PAN and a 4-digit PIN and the credit is progressively debited
They are available in variable sizes with different amounts
BCVs are valid for 18 to 24 months as of the activation date (they may be used until the last day of the expiry month specified on the voucher) and may be used to pay for fuelling in both full-service and self-service mode, always with payment to the operator (self-service post-pay), at facilities where that fuelling method is available.
The sale of fuel vouchers is a “VAT-exempt” transaction pursuant to Art. 6-quater of Italian Presidential Decree 633/72, therefore, € 2.00 stamp duty must be added to the payment of the total amount for the fuel vouchers to be purchased.
The vouchers may be used at participating IP service stations.
You can check which service stations accept the voucher by clicking on the link https://ip.gruppoapi.com/ricerca-stazioni-servizio/
Just click on the Products and Services button on the page that will open, go to the Payment methods area and select your type of voucher (electronic vouchers or virtual vouchers) and click on confirm
You can then select the area of interest or the point of sale closest to you
Only electronic vouchers (BCE) can be purchased directly from IP
The minimum amount that may be ordered is:
€ 600 for private customers
€ 2,500 for Public Administrations
IP electronic fuel vouchers can be purchased with the following methods:
- Enter the contacts area at the link https://ip.gruppoapi.com/contatti/it/scrivici/buoni-carburante
- select the “order management” category
- select the “send order” topic
- complete the required fields, attach the properly completed form you will find on that page and send the form
- you will receive an email with payment instructions and the alphanumeric code to be included in the bank transfer description
- the vouchers will be shipped only after payment is made
PLEASE NOTE: it is important to enter the description indicated in the email received to finalise the process in a few days and include the € 2 stamp duty in the amount. Otherwise, the order will not be filled
The vouchers may also be purchased at our office in Rome (Via Salaria, 1322)
- The office is open for voucher sales on Monday - Wednesday - Friday from 9:15 a.m. to 12:30 p.m.
- Vouchers may be paid for in cash (within the limits established by the law in force at the time of purchase) or by “non-transferable” banker’s draft made out to italiana petroli S.p.A. or with all types of cards (debt and credit) that use the Visa, MasterCard and PagoBancomat circuits. Amex and Diners cards are currently not accepted.
- There are no minimum purchase limits.
- by contacting our client service team who will provide all necessary information, including the necessary forms that must be completed. There is a minimum purchase of €600 per private sector businesses and €5000 for public bodies. Payment must be made via bank transfer before the vouchers can be sent. Payment should be made only when the order has been confirmed and IP has provided an alphanumeric code that must be used during the payment operation.
The sale of fuel vouchers represents a "VAT-exempt” transaction pursuant to article 6-quater of the Italian Presidential Decree 633/72. As such, stamp duty of €2 will be added to the total.
The vouchers are delivered via courier, generally within 10 days of receipt of the email confirming shipment. Shipping expenses are borne by IP.
- Check that you have received the confirmation email.
- Check if you have entered the alphanumeric code AAAxxxxx received via email in the description of the order payment bank transfer
- If you did not enter the alphanumeric code, it will not have been associated payment of your order; in this case, complete the form at the link https://ip.gruppoapi.com/contatti/it/scrivici/buoni-carburante indicating that you forgot to enter it and requesting that the order be linked manually (be sure to enter the order number)
- attach the bank transfer notification
For security reasons, the vouchers are not yet activated when they are shipped.
When the fuel vouchers are delivered, check that you have received the vouchers that you ordered
Then, to activate the vouchers, proceed as follows:
- go to the website https://ip.gruppoapi.com
- go to the Customer service area - write to us - Fuel vouchers section (https://ip.gruppoapi.com/contatti/it/scrivici/buoni-carburante)
- complete the request, indicating the order number to be activated and the alphanumeric code for the bank transfer description received in the order confirmation email
You will receive the electronic invoice in your tax box.
The invoice date will correspond to the order shipping date and NOT the day on which the order was placed.
No. IP will send the electronic invoice in your tax box in any event.
I have not received the electronic invoice. What should I do?
The electronic invoice may take up to 7 days after the order is shipped to be visible in your tax box
If more than 7 days have passed, check the personal details included in the order form and send the form located in the area https://ip.gruppoapi.com/contatti/it/scrivici/buoni-carburante
You may check the remaining balance and expiry date of the voucher by clicking on the following link https://ip.gruppoapi.com/prodotti-e-servizi/buoni-carburante-elettronici/ and entering the voucher number (in the case of a BCE electronic voucher, the code is provided on the lower right part of the back of the card and is 19 characters long)
The value of the remaining balance and the expiry date of the voucher (month/year) will appear
NOTE: The voucher is valid until the last day of the month of expiry
You can check the expiry date by completing the form you find when you click this link.
An electronic invoice will be sent to your “cassetto fiscale" (financial transactions archive).
The invoice date is based on the date the order is dispatched, NOT the date it is placed.
Fuel vouchers with a PIN can be used at staffed service stations, IPmatic and Self Prepay pumps.
On the BCE, the PIN is located on the upper right part of the back of the card below a grey rectangular sticker, which we advise removing carefully so as not to ruin it.
On BCVs, the PIN is sent by the supplier with the methods it has defined
If you entered the wrong PIN 3 times in a row, the voucher will be blocked as a precaution. You will need to wait 24 hours for it to be unblocked automatically.
Contact the call centre at the link https://ip.gruppoapi.com/contatti/it/scrivici/buoni-carburante. Our operators will perform the appropriate checks
If the voucher has become demagnetised or has an illegible PIN
- Enter the contacts area at the link https://ip.gruppoapi.com/contatti/it/scrivici/buoni-carburante
- select the “voucher management” category
- select the “replacement of unusable voucher” topic
- download the “voucher replacement” form that you will find on the page, complete the required fields and attach the properly completed form
- attach a photo of the back of the voucher to be replaced and send the form
The fuel voucher is a bearer instrument and therefore may not be reimbursed, so store it carefully
Check the type of voucher you are using, if BCE (physical card) or BCV (19-digit PAN plus PIN that you have probably received by email)
If you are trying to use the BCV in Self-Service Pre-Pay mode, at the moment this voucher cannot be used in this mode, but only for fuelling carried out in full-service or self-service mode with payment to the manager.
In all other cases, check whether the station accepts vouchers
- click on the link https://ip.gruppoapi.com/ricerca-stazioni-servizio/
- enter the address of the point of sale where you are located on the upper right and click on the magnifying glass
- double-click on the marker of the point of sale concerned and then click on the name of the point of sale
- an information page will open where you can view all services present at the point of sale, as well as whether it accepts fuel vouchers
If the point of sale is indicated as accepting vouchers but it actually does not, please provide us with this information by writing to us at the link https://ip.gruppoapi.com/contatti/it/scrivici/buoni-carburante